Life-changing results at Cancer Hospital
Taking the CT scan process from 29 days to 1 day
As Australia’s first public hospital dedicated to cancer treatment, research, and education, the Peter MacCallum Cancer Centre has a high demand for CT scans every day of the year. The hospital’s teams knew that the way they were delivering the process needed to change to improve the patient outcomes. Typically, it took on average 29 days from booking a CT scan, to attending it, and the results took a further 60 hours.
The overall impact was that patients were waiting over a month to get urgent results, and Peter Mac staff were frustrated with the avoidable back and forths and delays the process created for each patient. The leadership team used XeP3 to build a detailed understanding of how the process was working, the amount of Noise it had, and what the quantified underling drivers of that Noise were.
The team launched a change program to address the underlying causes of the Noise, simplify the process, and bring the total elapsed time each patient.
Outcomes
Faster patient service -
The average number of days to book a CT scan reduced from 29 days to same day bookingIncreased revenue
>$500kIncreased capacity
across all roles
The team used XeP3 to measure the change
As the changes were made, they used BCIs (Behavioural Change Indicators) to measure how effectively the noise reduction initiatives were.
The measures supported leadership to manage the change and reassured that they were going to get the benefits
KPIs proved the impact they had
Alongside the BCIs, the team tracked the key measures that indicated they were making a difference.
The chart here shows how turnaround-time fell from nearly a month, to same-day!
