The High-Performing Hospital Webinar Series
Leading Change, Building Culture and Delivering Excellence
Your clinicians are world-class. So why do inefficiency, long wait times and low productivity persist?
The answer is not clinical skill. It is the systems and processes surrounding it.
This webinar series focuses on the systems, processes and clinical governance that shape how clinical expertise is applied within hospitals.
Drawing on the book Leading Improvements and Organisational Excellence in Hospitals edited by Danny Samson, the series explores practical approaches to improving hospital performance through leadership, systems thinking and operational management.
Each session will provide an insight into structured, evidence-based strategies for building the leadership capability and organisational conditions that drive genuine, sustainable improvement across hospital environments.
38% of work in most organisations is "Noise": duplicated checking, correcting, completing, chasing and managing the consequences of earlier failures.
That's roughly 2 days per week of non-productive work for every team.
Webinar 1: Productivity, Process Improvement and Waste Reduction
Join this free 60-minute webinar to learn:
Why traditional improvement approaches fall short in complex hospital environments
How to identify and measure “Noise” in healthcare operations
A proven, structured methodology for redesigning hospital workflows
How Peter MacCallum Cancer Centre cut CT scan delays from 29 days to same-day, saving $1M annually
Event Details
Date: Tuesday 21st April 2026
Format: Live online webinar
Time: 12:00 to 1:00pm
Cost: Complimentary
Your Presenters:
Professor Danny Samson, University of Melbourne
Danny Samson began his career as a chemical engineer before completing a PhD at AGSM, UNSW and pursuing an academic career that included roles at AGSM, the University of Illinois, and Melbourne Business School. He later became Professor of Operations Management and the Leslie Froggatt Chair of Manufacturing Management, and in 1999 was appointed Chair of Management at the University of Melbourne’s Faculty of Business and Economics, where he also served as Associate Dean and Head of Department. Alongside his academic work, he has advised major organisations including National Australia Bank, Fletcher Challenge, and Toyota Australia, served as a Director of the Transport Accident Commission, and contributed to the Karpin Federal Task Force on leadership and management. He has led the development of postgraduate programs at the University of Melbourne, published more than 150 papers and over a dozen books, and supervised numerous PhD students while teaching across undergraduate to doctoral levels.
Professor Samson is the editor of the recently published book, Leading Improvements and Organisational Excellence in Hospitals.
Diana Bevington, Bevington Partners
Diana has extensive experience working with management and staff to deliver effective business process outcomes across organisations in Australia and internationally, including ANZ Bank, AXA, GE Capital, Komatsu, Shell International, the Transport Accident Commission, and Peter MacCallum Hospital. She leads the ongoing development of the patented, web-enabled XeP3 interface mapping tool, which organisations licence to manage and improve business processes, enabling faster analysis-to-outcome time while engaging staff and extending performance management through its implementation monitoring module. Diana previously held line management roles in IT, sales and marketing, and call centres in the UK and Australia. She holds a Master of Marketing from Melbourne Business School, where she won the Coles Myer Marketing Prize, and a BSc (Hons) in Accounting and Computer Science from the University of Manchester, and is also a guest lecturer in the Master of Enterprise and Master of Supply Chain programs at the University of Melbourne.
Diana Bevington is one of the co-authors of the recently published book, Leading Improvements and Organisational Excellence in Hospitals.