The High-Performing Hospital Webinar Series
Safer hospitals. Better outcomes.
Date recorded: 27th August 2026
This webinar was the second in a series drawing on the landmark book Leading Improvements and Organisational Excellence in Hospitals, edited by Prof. Danny Samson of Melbourne University, with practical insights contributed by Diana Bevington, CEO of Bevington Partners.
The session explored practical approaches hospitals and healthcare organisations can use to improve safety for their patients and staff, covering safety leadership and strategy, embedded operating practices, measurement and accountability and the cultural conditions that enable staff at every level to identify and address safety risks.
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Comments from our attendees:
“Health Care is a complex system, that involves humans and that in order to drive safety, need strong leadership and accountability.” (Director, Quality and Improvement, Public Hospital)
“All was very relevant and aligns with changes we are trying to implement. The safety framework was probably the stand out for me. ” (Quality Manager, Private Hospital)
“It’s universal! Focus on barriers to implementation to support strategic improvements.” (Director, Clinical Services, Private Hospital)
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Your Presenters:
Professor Danny Samson, University of Melbourne
Professor Samson is the editor of the recently published book, Leading Improvements and Organisational Excellence in Hospitals.
Senior leaders in complex, high-stakes organisations turn to Professor Danny Samson when they need rigorous, practical thinking on operations, management, and organisational performance.
Professor Samson combines academic rigour with hands-on executive advisory experience, giving him extensive expertise on both the what and the how of organisational improvement.
His expertise applied:
Operations expertise - Professor of Operations Management with decades of experience improving how large, complex organisations actually function.
Board-level perspective - Former Director, Transport Accident Commission; adviser to NAB, Toyota, and other major organisations.
Evidence-based approach - PhD (AGSM, UNSW), 150+ published papers; not theory for theory's sake but tested in real organisations.
Leadership development - Contributed to the Federal Karpin Task Force on leadership and management in Australia
Diana Bevington, Bevington Partners
Diana Bevington is one of the co-authors of the recently published book, Leading Improvements and Organisational Excellence in Hospitals.
Diana Bevington brings a rare combination of frontline management experience, healthcare sector knowledge, and a proven digital tool, providing her with practical and immediately deployable solutions in a hospital improvement context.
Diana helps hospitals and complex organisations cut through process inefficiency. She has worked directly with Peter MacCallum Hospital and other large, regulated organisations to deliver measurable operational improvement.
Her expertise applied:
Healthcare experience -Has worked with Peter MacCallum Hospital; understands the operational realities of clinical and administrative environments.
Process improvement at scale - Delivered outcomes across major organisations including ANZ Bank, Shell International, GE Capital, and the Transport Accident Commission
Proprietary tooling - Leads development of the patented, web-enabled XeP3 interface mapping tool licensed by organisations to accelerate analysis, engage staff, and monitor implementation
On-the-ground involvement - Former line manager across IT, sales, and call centres; not just a consultant, she has experience in running teams