Identifying and reducing the “Noise” in the interfacing activities

Identifying and reducing the “Noise” in the interfacing activities provides a significant cost and performance improvement opportunity, through:

  • Freeing up staff time, reducing wage costs or increasing output capacity;
  • Reducing process cycle times;
  • Delivering improved service.
Noise

Noise - one and two third days out of five for every employee!

The average noise in the last 117* XeP3 applications is 33.6% Noise - one and two third days out of five for every employee!

The cost of Noise
*Source – XeP3 data base of:
  • 177 organisations
  • 13,657 staff
  • 395,832 activities
  • 1,775,377 hours/month
  • $1.45 billion
Unmanaged interfacing activity impedes customer service, adds a 50% cost burden, damages employee satisfaction and distracts management from driving value.